KB-XXX-001: Template – Makita Australia
Template – Makita Australia
Document ID: KB-XXX-001
Version: 1.0
Date: DD/MM/YYYY
Author: [Name]
Audience: [e.g., Service Desk, IT Operations, End Users]
Scope: Applies to resolving or troubleshooting [issue/system].
1. Overview & Purpose
Briefly describe what the KB covers and why. (e.g., "This KB explains how to resolve the Microsoft Photos app crashing issue on Windows 10 by uninstalling and reinstalling the app.")
💡 Makita Service Desk Tip
- Add a short tip or best practice that helps the Service Desk (e.g., “Always run PowerShell as Administrator when removing apps”).
2. Prerequisites
- List the system access, permissions, or conditions required before proceeding with the steps.
3. Procedure / Resolution Steps
Step-by-step actions written in clear, numbered order.
Include command/code snippets where required.
(📷 Screenshot Placeholder – insert visual reference if applicable)
4. Validation / Testing
How to confirm the issue is resolved or the fix worked.
5. Troubleshooting
- Common errors or problems during the process.
- Quick fixes or escalation notes.
6. Risks / Considerations
- What could go wrong if steps are not followed?
- Notes about the scope or limitations of the fix.
7. Related Articles / References