Recall an email

From time to time, an email will be sent which contains some errors; either a fact is wrong, words are spelled incorrectly or the attachment is wrong. With Exchange 2016 and Outlook, you have the ability to recall messages sent in error.

Limitations

Due to the controls placed around corporate email, there are a few limitations when it comes to this feature to ensure that no standards, or rules, are broken in the process;

· If the email is sent to someone outside Makita Australia (*@makita.com.au), the recall will not be successful

· If the recipient has already opened the email, the message will not recall

· If the recipient has moved the original email to a different folder (such as an automatic rule to move certain emails)

Process

However, if the above scenarios are not met, you can send a recall command to all of the recipients of the message to have it removed.

  1. Choose Mail on the lower left corner of Outlook.


Or

  1. In the folder pane, choose the Sent Items folder
  2. Open the message that you want to recall. Only selecting the message won’t work
  3. Under the Message tab, choose Actions > Recall This Message


  1. Click Delete unread copies of this message or Delete unread copies and replace with a new message, and then click OK
  
  1.  If you’re sending a replacement message, compose the message, and then click Send
  

After issuing the command, the Exchange Server will then query the recipients’ inboxes to see if the mail has been read or not; if not, the message will be deleted or replaced (depending on what you chose to recall the message).

Result

You should start getting notifications from the Exchange Server letting you know if it was successful or not; however, if the limitations are met, there shouldn’t be too many problems.